Client Services

Retail shipping: Italy €7 (free on orders of €100 or more); European Union €10 (free on orders of €150 or more); Norway €25 (free on orders of €150 or more); Kazakhstan €20 (no free-shipping threshold). Other international destinations available at checkout: €20 (free on orders of €150 or more).

Orders are prepared on business days, excluding Italian public holidays. The estimated delivery date and available service are shown at checkout before payment. Unless another timeframe is agreed, orders will be dispatched without undue delay and no later than 30 days after the order is concluded.

Once dispatched, you will receive a confirmation email with tracking information where available. Carrier operations, customs, public holidays or events outside our reasonable control may affect estimates; we will contact you if we become aware of a material delay.

For European Union destinations, applicable VAT is included where required. For destinations outside the EU, import duties, local taxes and customs handling fees may be charged by the destination country. Unless expressly shown as included at checkout, these charges are the customer’s responsibility.

You may withdraw from an online purchase without giving a reason within 14 days from the day you, or a person designated by you, receives the last item in the order.

1. Submit a return request through your customer account at account.aleauni.it, or email sales@aleauni.it.
2. Wait for our return instructions and the correct return address.
3. Pack the item securely and send it using a trackable service. Please do not send a parcel before receiving instructions.

For a change of mind, the customer bears the direct return cost. If an item is defective, incorrect or damaged in transit, ALÉA UNI will cover the reasonable return shipping cost.

You may inspect and try on a garment as you would in a store. It must be returned unwashed, with original tags attached and without wear beyond what is necessary to establish its nature, characteristics and fit. You are responsible only for any reduction in value caused by handling beyond that inspection.

Sale and promotional items remain covered by statutory consumer rights. Legal exceptions may apply to clearly personalised goods or, where applicable, sealed hygiene-sensitive goods once unsealed.

Refunds are issued to the original payment method. We refund the returned item and the cost of our least expensive standard delivery option within 14 days of being informed of your withdrawal. Any additional cost for express or upgraded delivery is not refundable.

We may wait until the goods are received, or until you provide evidence that they have been sent back, whichever occurs first. Your bank or payment provider may need additional time to post the funds.

You may request cancellation through your customer account or by emailing sales@aleauni.it while the order remains unfulfilled. If fulfilment has already started, the order may need to be delivered and returned using the withdrawal process above.

Please check your delivery address before ordering. Contact us as soon as possible if a correction is needed; changes cannot be guaranteed once fulfilment has begun.